HELP AND SUPPORT
We’re here to help.
Contact Plate support for help with your account, privacy, data export, nutrition estimates, or a problem using the app.
DIRECT SUPPORT
Email Plate support
Send your question to moh.gawdt@gmail.com. Please do not include passwords or other sensitive information.
Start a support emailTo help us investigate, include your device model, iOS or Android version, Plate app version, and a short description of what happened.
Before contacting support
- Check that the device has an internet connection.
- Close and reopen Plate if a screen remains in a loading state.
- For AI estimates, keep the meal description concise and review every value before saving.
- Use Profile → Export my data before deleting an account if you want to keep a copy.
Account deletion
Open Profile → Delete account and data. Confirming the dialog permanently removes the known Plate data associated with the current user and then deletes the Firebase Authentication account.